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Shipping policy

Last updated: October 29, 2026

Ramp Tresses is operated by Ramp Enterprises LLC. This policy explains how and when your order ships.

Where we ship

We ship to addresses within the United States, including APO/FPO addresses. We do not currently ship internationally.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays). You'll receive an order confirmation email when you place your order and a shipping confirmation with tracking once it leaves us. Orders placed during sales and holidays may take slightly longer to process.

Shipping rates

  • Standard shipping: $10.00 flat rate on orders under $200.
  • Free priority shipping: on orders of $200.00 or more. The $200 threshold is based on your order subtotal after any discount codes are applied, and does not include shipping protection.

Your shipping cost is always shown at checkout before you pay.

Delivery times

Once shipped, standard orders typically arrive within 5–10 business days and priority orders within 3–7 business days. These are estimates, not guarantees; carrier delays, weather and peak seasons can affect delivery.

Tracking your order

Your tracking number is included in your shipping confirmation email. If you haven't received it within 4 business days of ordering, email us with your order number.

Shipping protection

At checkout you can add shipping protection for $5.00 per order. It is optional.

  • What it covers: packages that are lost in transit, stolen after being marked delivered, or damaged in transit.
  • What we do: we'll replace the affected items at no cost, or refund them if they are out of stock.
  • How to claim: email hey@ramptresses.com within 14 days of the delivery date (or the expected delivery date for lost packages) with your order number and, for damage, photos of the package and items.
  • What it doesn't cover: incorrect or incomplete addresses entered at checkout, packages refused or unclaimed, or returns.
  • The shipping protection fee is non-refundable once your order has shipped.

Orders without shipping protection

Once the carrier marks a package as delivered, responsibility for it passes to you. If a package is lost or stolen and shipping protection wasn't added, we'll help you file a claim with the carrier, but we can't replace or refund it ourselves.

Incorrect addresses

Please check your shipping address carefully. If you notice a mistake, email us right away. We can update the address before the order ships, but not after. Packages returned to us because of an incorrect address can be reshipped once the shipping cost is paid again.

Contact us

Questions about this policy? Email hey@ramptresses.com or write to Ramp Enterprises LLC, 3758 E 104th Ave, Thornton, CO 80233, United States.