Returns & refunds

Last updated: October 29, 2026

We want you to love your hair. If something isn't right, here's how returns work.

30-day returns

You can request a return within 30 days of the delivery date. To be eligible, items must be:

• Unworn, unwashed and unaltered: not cut, colored, bleached, styled, heat-styled or treated with any product.
• Returned with the lace intact and uncut.
• In their original packaging, with the hair net, tags and any included accessories.

You're welcome to try a wig on briefly over a wig cap to check the fit, as long as the lace isn't cut and no products are used. For hygiene reasons, we can't accept items that have been worn, installed or altered.

How to start a return

1. Email hey@ramptresses.com with your order number, the items you'd like to return and the reason.
2. We'll reply within 1–2 business days with your return authorization and return instructions.
3. Pack the items securely and send them back with a tracked shipping service. Returns sent without authorization may not be accepted.

Return shipping

Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect. We recommend a tracked service, as we can't be responsible for returns lost on their way to us.

Refunds

Once your return arrives, we'll inspect it and email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few more days to appear on your statement.

Original shipping charges and the shipping protection fee are non-refundable. If your order qualified for free shipping and a return takes the remaining order below $200, the standard $10 shipping charge may be deducted from your refund.

Damaged, defective or incorrect items

If an item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including shipping, and cover the cost of the return.

Exchanges

To swap for a different length or style, start a return for the original item and place a new order for the one you want.

Sale items

Items bought with a discount code, including our Halloween sale, follow this same return policy. Refunds are for the amount you actually paid.

Order changes and cancellations

Need to change or cancel an order? Email us within 12 hours of placing it. If it hasn't been processed yet, we'll update or cancel it and refund you in full. Orders that have already shipped can't be cancelled, but they can be returned under this policy.

Questions about a charge

If anything about a charge looks wrong, please contact us first. We can usually resolve it quickly and directly.

Contact us

Questions about this policy? Email hey@ramptresses.com or write to Ramp Enterprises LLC, 3758 E 104th Ave, Thornton, CO 80233, United States.